Service & Parts

Customer’s requirement is our first priority. We can provide reliable, fast and professional24/7 service for you through telephone, on-site or network channels. At our plant in Suzhou, we are ready to provide all customers with ample spare parts, and for spare parts produced even 10 years ago, we can deal with them smoothly. Furthermore, if your product's parts are damaged, please also contact us to see if it could be restored, and if so, you can avoid the trouble and cost of purchasing new spare parts. In our spare parts department, customers can get professional technical advice, as well as the relevant information regarding all products and services.

Spare Part

Customer’s requirement is our first priority. We can provide reliable, fast and professional24/7 service for you through telephone, on-site or network channels. At our plant in Suzhou, we are ready to provide all customers with ample spare parts, and for spare parts produced even 10 years ago, we can deal with them smoothly. Furthermore, if your product's parts are damaged, please also contact us to see if it could be restored, and if so, you can avoid the trouble and cost of purchasing new spare parts. In our spare parts department, customers can get professional technical advice, as well as the relevant information regarding all products and services.

Installation

If you like, we are able to provide you with the overall installation of crane machinery and equipment,allowing you to start the normal operation of cranes immediately. After installation,we will make inspection of the whole machine commissioning and operation of equipment, and provide you with testing data reports of installation and operation. At the same time, we can also provide professional training to your equipment operators and maintenance personnel. Our professional management team, a wealth of on-site construction experience, strict quality control, and a full range of installation inspection and acceptance services, will be your best choice.

Maintenance

Weilai has established its branches in Russia, Kazakhstan and UAE, where local mature sales team and after sale service system were set up with warehouse displaying various products and accessories. New branches are being developed in Africa and South America. We have a team of well-trained and experienced staff comprising of mechanical and electrical engineers in every branches,and they are always ready to answer any queries or provide timely technical support against problems which may arise in the field.